Report a problem to the council
Where to report each kind of problem. Most issues go through the council's online self-service platform, reached from its 'Report an issue' page. For hazardous or dangerous problems, such as a damaged road, phone the council at any time.
How to report it
- Urgent or dangerous issues
- (03) 8290 1333, any timeThe council's main number is answered at all hours.Call →
- Report an issue (official)
- Online request, by type of issueRoads, footpaths and car parks; trees; parks and gardens; drains and stormwater; street lighting; graffiti; noise; odours; pets and animals; construction sites; and business or trader issues. Each page links to the right request form.Report an issue →
- Missed, broken or stolen bin
- Online requestIf your bin was out on time but missed, the council returns the next business day. If a sticker on the bin explains why it wasn't emptied, fix the problem first.Report a bin issue →
- Abandoned or illegally parked vehicle
- Council parking pageReport a vehicle →
- One app for any council
- Snap Send SolveAn independent app that sends your report to the responsible council or authority. It isn't run by the council.Open Snap Send Solve →
Some main roads in Stonnington are managed by the state's Department of Transport and Planning, not the council; the council's road page lists them. Snap Send Solve is an independent third-party app, not run by the council. In a life-threatening emergency, call 000.
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.