Report a problem to the council
Where to report each kind of problem. The council's 'Report an issue' page sorts common problems into topics. Most non-urgent reports go through its general enquiry form; damaged or missing bins have their own form. For anything urgent, phone.
How to report it
- Report an issue (official)
- Council 'Report an issue' pageTopics: kerbside collections and bins, dumped rubbish or littering, roads, footpaths, potholes and drainage, grass, parks and facilities, animals, discarded syringes, graffiti, and child safety concerns.Report an issue →
- Non-urgent reports
- General enquiry formUsed for missed bins (within 48 hours of your collection day), road and footpath issues, street trees, bus shelters, street signs and blocked drains.Open the form →
- Urgent road and drainage issues
- 03 9747 7200 (24 hours)The council lists oil on the road, potholes, glass or debris on the road, damaged or missing signs and fallen trees as urgent. After hours, the call goes to its after-hours service.Call →
- Damaged or missing bin
- Damaged bin online formReport a bin →
- Arterial roads
- Report to the state, not the councilThe council says to check first whether a road is council-managed. Arterial roads are reported to the state's road agency.Report a state road issue →
- One app for any council
- Snap Send SolveAn independent app that sends your report to the responsible council or authority. It isn't run by the council.Open Snap Send Solve →
Snap Send Solve is an independent third-party app, not run by the council.
Sources — check it yourself
- Melton City Council — Report an issue · Sep 2026
- Melton City Council — Road and footpath repair, pot hole & drainage · Sep 2026
- Melton City Council — Kerbside collections, missed bins, bin repairs · Sep 2026
- Melton City Council — Other ways to contact us / opening hours · Sep 2026
- Snap Send Solve — Victoria (independent) · Sep 2026
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.