Report a problem to the council
Where to report a problem. The council's 'Report an issue' page takes reports through Snap Send Solve, and you can also phone, email or use its online forms. For anything urgent, phone.
How to report it
- Report an issue (official)
- Council's 'Report an issue' pageThe page embeds Snap Send Solve and links the council's own online form.Report an issue →
- By phone
- (03) 9205 22008am–5pm weekdays. Urgent calls outside business hours go to the council's Out of Hours Customer Service team.Call →
- By email (non-urgent)
- contactus@hume.vic.gov.auEmail →
- Missed, lost or damaged bin
- Forms on the bin collection services pageDuring the current industrial action the council asks you to leave an uncollected bin out rather than report it.Bin forms →
- Dumped rubbish
- Snap Send Solve, online form, phone or emailReport dumped rubbish →
- Street and park trees
- Street and reserve trees pageTrees →
- Snap Send Solve
- App used by the council for reportsAn independent app, not run by the council, which Hume promotes for reports. The council says reports sent outside business hours aren't actioned until the next working day, so phone for emergencies such as a tree across a road.How it works →
- Emergencies
- 000 for life-threatening emergencies; SES 132 500 for flood and storm
Snap Send Solve is an independent third-party app. Hume City Council uses it to receive reports.
Sources — check it yourself
- Hume City Council — Report an issue · Sep 2026
- Hume City Council — Snap Send Solve · Sep 2026
- Hume City Council — Contact us · Sep 2026
- Hume City Council — Report dumped rubbish · Sep 2026
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.