Report a problem to the council
The council's 'Report an issue' page has a separate online form for each kind of problem. Online requests are handled in business hours. For anything that could be an immediate risk to public safety, the council asks you to phone.
How to report it
- Report an issue (official)
- Online forms by topicPotholes, other road issues, drainage, footpaths and trails, playspaces and graffiti or vandalism on council property. There is also a page for claims against the council.Report an issue →
- Urgent problems
- 1300 368 333The council says an after-hours service on this number takes urgent requests.Call →
- Bins
- Missed, lost, stolen or damaged binsReport a missed collection within three business days (public holidays count). Leave a damaged bin, empty, at your usual collection point; the council says it collects it within 5 business days.Report a bin issue →
- After a storm, fire or flood
- Council recovery informationThe council's 'After an emergency' pages cover emergency housing assistance and what the council does during recovery.After an emergency →
- Emergencies
- 000 for life-threatening emergencies
- One app for any council
- Snap Send SolveAn independent app that sends your report to the responsible council or authority. It isn't run by the council.Open Snap Send Solve →
Snap Send Solve is an independent third-party app, not run by the council.
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.