Report a problem to the council
Where to report a problem. The council's 'Report an Issue' link opens its Customer Action Request (CARS) form, which it answers within 10 working days. Bin problems have their own form. The main phone line takes after-hours emergency calls 24 hours a day.
How to report it
- Report an issue (official)
- Customer Action Request (CARS) formFor requests for a service or action, such as potholes, fallen trees or a missed bin. Requests are logged and responded to within 10 working days.Report an issue →
- Bins (missed, damaged, lost)
- Report a Bin Issue formYou can also phone 1300 366 244 or email enquiries@wellington.vic.gov.au. Missed hard waste goes to the contractor, Dasma, on 4124 3000.Report a bin issue →
- After hours
- 1300 366 244 — 24 hours, 7 days, for emergenciesCall →
- Complaints
- Customer Complaint FormThe council says it responds within 10 working days and aims to resolve complaints within 28 days. If you're not satisfied with the outcome, you can complain to the Victorian Ombudsman.How complaints work →
- Emergencies
- 000 in an emergencyThe council points residents to VicEmergency (1800 226 226, website and app) for fires, floods and storms, and to VicSES on 132 500.Emergency contacts →
- One app for any council
- Snap Send SolveAn independent app that sends your report to the responsible council or authority. It isn't run by the council.Open Snap Send Solve →
Snap Send Solve is an independent third-party app, not run by the council. For the council's own forms and phone line, see the links above.
Sources — check it yourself
- Wellington Shire Council — Customer Action Request (CARS) Form · Sep 2026
- Wellington Shire Council — Report a Bin Issue Form · Sep 2026
- Wellington Shire Council — Bin Collection (phone and email for bin requests) · Sep 2026
- Wellington Shire Council — Hard Waste Collection (Dasma contact) · Sep 2026
- Wellington Shire Council — Customer Complaints · Sep 2026
- Wellington Shire Council — Contact Us (after-hours emergency line, response times) · Sep 2026
- Wellington Shire Council — Emergency Contacts · Sep 2026
- Snap Send Solve — Victoria (independent) · Sep 2026
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.