Report a problem to the council
The quickest way to get something fixed — a pothole on a rural road, dumped rubbish, a water main leak, a missed bin — is to lodge it through the council's official channel, which issues you a reference number. Below is where to report each type of issue in Warrumbungle Shire, plus an independent app that works for any council.
How to report it
- Report to the council (official)
- Customer Request Form (online), or (02) 6849 2000The form covers roads and footpaths, waste and recycling, water and sewer, parks, reserves and community facilities, animal control and general council services. You receive a reference number for tracking. Council also publishes a local call-free number, 1300 795 099, and a Coolah office line, (02) 6378 5000.
- Urgent / after-hours
- (02) 6849 2000 — calls out of hours go to the After Hours Call CentreThe call centre directs your call to the rostered council team member. For fires, accidents and rescues call Triple Zero (000); for floods and storms call the SES on 132 500.
- What to expect back
- Acknowledged in 2 working days; full response within 10 working daysCouncil's published service standard for written and online enquiries; phone messages are returned within 2 working days. Urgent or emergency requests are prioritised. See the Customer Service Charter.
- One app for any council
- Snap Send SolveAn independent app that routes your report to the responsible council. Not run by the council.
- Not always the council's job
- Faulty street lights → Essential EnergyEssential Energy is the electricity distributor across regional NSW and maintains the public lighting network; its regulatory submission to the AER lists 747 public lights in Warrumbungle Shire.
For urgent safety hazards, call rather than filling in a form. If you are unhappy with the outcome of a complaint you can ask the General Manager to review it, and then escalate to the NSW Ombudsman or the Office of Local Government. Snap Send Solve is an independent third-party app (not run by the council) that routes your report to the responsible authority.
Sources — check it yourself
- Warrumbungle Shire Council — Contact Council (online request form, response times) · Aug 2026
- Warrumbungle Shire Council — Customer Request Form · Aug 2026
- Warrumbungle Shire Council — Who to call in an Emergency · Aug 2026
- Warrumbungle Shire Council — Illegal Dumping
- Snap Send Solve — report via one app (independent; routes to your council)
- Essential Energy — report a streetlight fault
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.