Report a problem to the council
Warrnambool takes requests through an online 'Lodge a Request' form, live chat on its website, and by phone. Some problems belong to other organisations: streetlights to Powercor, water and sewer mains to Wannon Water, and three highways to VicRoads.
How to report it
- Lodge a request
- Council online request formFor council matters such as roads, footpaths, trees, drains and bins.Lodge a request →
- Missed, lost or damaged bin
- Contact the councilThe council handles missed collections and lost, damaged or stolen bins; a stolen or missing bin needs a declaration form (on the bins page).Bins page →
- Phone
- 1300 003 280 (local call) or (03) 5559 4800After hours, for urgent council matters: (03) 5559 4800 and press 1.Call →
- Streetlight out
- Powercor — 132 412 or its online fault formReport to Powercor →
- Water or sewer main
- Wannon Water — 1300 926 666The council looks after the stormwater network (phone 5559 4800).
- Highway hazards
- VicRoads — 131 170Caramut Road, Mortlake Road and Raglan Parade are VicRoads' responsibility.
- Emergencies
- 000 for life-threatening emergencies; SES 132 500 for flood and storm help
- Snap Send Solve
- An independent app that routes reports to councilsIt isn't run by the council, and we couldn't confirm whether Warrnambool takes reports through it. The council's own form is the direct route.Open Snap Send Solve →
The council's website refused our requests, so these details come from Wayback Machine copies of its contact page (May 2026) and its 'Report an Issue / Emergency Contacts' page (November 2025). If a link has moved, start from the council's home page.
Sources — check it yourself
- Warrnambool City Council — Contact Council (read from a Wayback Machine copy of 2 May 2026) · May 2026
- Warrnambool City Council — Report an Issue / Emergency Contacts (read from a Wayback Machine copy of 25 Nov 2025) · Nov 2025
- Warrnambool City Council — Kerbside Bin Collection (read from a Wayback Machine copy of 21 Nov 2025) · Nov 2025
- Snap Send Solve — Victoria (independent) · Sep 2026
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.