Report a problem to the council
The quickest way to get something fixed — a pothole on one of the shire's 900-plus kilometres of road, a burst water main in Uralla or Bundarra, a bin that wasn't emptied — is to lodge it through the council's own channel. Below is where each type of issue goes, including the after-hours numbers the council publishes for urgent problems, plus an independent app that works for any council.
How to report it
- Report to the council (official)
- "Contact Council" online form, or (02) 6778 6300The form lets you lodge a service request, a request for information, feedback or a formal complaint, with an attachment if you have photos. Phones are answered 8.30am–4.30pm on normal business days.
- Potholes & road damage
- Call (02) 6778 6300, email, or use the online formCouncil maintains over 900 km of roads in the LGA and runs regular inspections to prioritise repairs. Its Potholes page also explains the Civil Liability Act 2002 tests that apply if you want to claim for vehicle damage.
- Water & wastewater faults
- (02) 6778 6300 — the water and wastewater line is answered any timeUse it for wastewater overflows, sewer blockages, water main breaks and supply interruptions. Outside business hours the call is recorded and responded to as soon as possible. Urgent after-hours contacts: Uralla township 0427 784 304, Bundarra 0428 406 517.
- Other urgent after-hours council matters
- On Call Overseer — 0427 784 982The number council publishes on its Emergency Contacts page for urgent issues outside office hours. For life-threatening emergencies call 000.
- Missed or damaged bins
- (02) 6778 6300, or the Waste Operations Team Leader on (02) 6778 3558Council replaces damaged bin lids and wheels. A missed bin is not re-collected — it waits for the next week's service for your area.
- One app for any council
- Snap Send SolveAn independent app that routes your report to the responsible council or authority. Not run by the council.
- Not always the council's job
- Faulty street lights → Essential Energy 132 080Council's own Emergency Contacts page directs power outages, faulty streetlights and vegetation hazards to Essential Energy, the electricity distributor for the New England region.
For urgent safety hazards, call rather than filling in a form. Snap Send Solve is an independent third-party app (not run by the council) that routes your report to the responsible authority.
Sources — check it yourself
- Uralla Shire Council — Contact Council (service request / feedback / complaint form) · Aug 2026
- Uralla Shire Council — Emergency Contacts (after-hours numbers) · Aug 2026
- Uralla Shire Council — Potholes · Aug 2026
- Snap Send Solve — report via one app (independent; routes to your council)
- Essential Energy — report a streetlight fault
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.