Report a problem to the council
The quickest way to get something fixed — a pothole, dumped rubbish, graffiti, a barking dog — is to lodge it through the council's official report categories, where you receive a Customer Service Request (CSR) reference number to track progress (usually issued within 2–10 business days). Below is where to report each type of issue.
- Roads, traffic & footpaths
- Potholes, street bins, footpath cleaning, unattended vehicles.Report a roads issue →
- Illegal activities & dumping
- Illegal dumping, land use, camping, vandalism, unapproved development.Report illegal activity →
- Animals
- Barking dogs, swooping birds and other animal issues.Report an animal issue →
- Graffiti
- Request removal of graffiti on Council-owned property.Report graffiti →
- Anything else
- Trees, parks and waterways, water/sewer/drainage, public health, or a general issue.Choose a category on the council's report hub — you'll get a CSR reference number to track progress.Open the report hub →
- Urgent safety hazard
- Sewer overflows, serious water issues, dog attacks, road hazards, pollution — call any time, including after hours.Call 02 6670 2400 (24/7 for emergencies) →
- Streetlights
- Not the council's job — maintained by Essential Energy.Report to Essential Energy →
Council asks residents to use its own online forms rather than third-party apps like Snap Send Solve, which it says add double-handling and can take longer to process. For urgent safety hazards, call 02 6670 2400 rather than filling in a form — outside business hours you'll be forwarded to the after-hours emergency service.
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.