Report a problem to the council
The quickest way to get something fixed — a pothole, dumped rubbish, a missed bin — is to lodge it through the council's official channel. Below is where to report each type of issue, plus an independent app that works for any council.
- Report to the council (official)
- Customer service: (02) 6767 5555The 1300 733 625 line is available 24 hours for urgent assistance. Or use the council's online 'Contact Us' / report forms.
- Bin problems
- (02) 6767 5555Missed bins and other waste-service issues; routed through council customer service.
- One app for any council
- Snap Send SolveAn independent app that routes your report to the responsible council. Not run by the council.
- Not always the council's job
- Faulty street lights → Essential EnergyEssential Energy is the electricity distributor across regional NSW (including the New England North West); it maintains most street lights, while the council maintains the pole in some cases.
For urgent safety hazards, call rather than filling in a form. Snap Send Solve is an independent third-party app (not run by the council) that routes your report to the responsible authority.
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.