Report a problem to the council
The quickest way to get something fixed — a pothole, dumped rubbish, a missed bin — is to lodge it through the council's official channel. Below is where to report each type of issue, plus an independent app that works for any council.
- Report to the council (official)
- Online 'Report an issue' form, or call 02 9265 9333The customer service line operates anytime, any day.
- Missed or damaged bins
- Use the online waste enquiry form, or call 02 9265 9333
- Parking meter fault
- Call 1300 887 956A separate dedicated line for faulty parking meters.
- One app for any council
- Snap Send SolveAn independent app that routes your report to the responsible council. Not run by the council.
- Not always the council's job
- Faulty street lights → AusgridMost of the City of Sydney LGA is on the Ausgrid electricity network; the council maintains the pole, Ausgrid fixes the light itself.
For urgent safety hazards, call rather than filling in a form. Snap Send Solve is an independent third-party app (not run by the council) that routes your report to the responsible authority.
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.