Report a problem to the council
Where to report a problem. The council takes reports through an online form and by phone. For anything urgent, the council asks you to call; outside business hours there is a separate number for emergencies only. Some main roads are managed by the state, not the council.
How to report it
- Report an issue (official)
- Online form — issues, complaints and feedbackReport an issue →
- Urgent
- 03 5036 2333 (business hours); 03 5032 0322 after hours, for emergencies onlyCall →
- Missed or damaged bin
- Online form, or call 03 5036 2333Check your bin was out on the right day (dates can change over Easter and Christmas) and wasn't too heavy, overfilled or contaminated. A customer service officer will contact you.Report a bin problem →
- Roads
- Council roads: online form or phoneThe council maintains local roads — over 3,900 km, it says. The Department of Transport and Planning manages arterial roads, including the Murray Valley Highway (Campbell and Curlewis Streets, Swan Hill; Bromley Road, Robinvale), the Mallee Highway, McCallum Street (Sea Lake–Swan Hill Road) and the Donald–Swan Hill, Robinvale–Sea Lake, Hattah–Robinvale and Tooleybuc roads. Report those to the department.Who manages which road →
- Animals, syringes and other issues
- Pay / Report / Apply pageLinks to report a dog attack, wandering animals or livestock, a found syringe, dumped rubbish and more.Pay / Report / Apply →
- One app for any council
- Snap Send SolveAn independent app that sends your report to the responsible council or authority. It isn't run by the council.Open Snap Send Solve →
Snap Send Solve is an independent third-party app, not run by the council. For the council's own forms and phone lines, see the links above.
Sources — check it yourself
- Swan Hill Rural City Council — Pay / Report / Apply · Sep 2026
- Swan Hill Rural City Council — Report a missed bin collection · Sep 2026
- Swan Hill Rural City Council — Roads and roadsides (who is responsible) · Sep 2026
- Swan Hill Rural City Council — Contact us (after-hours number) · Sep 2026
- Snap Send Solve — Victoria (independent) · Sep 2026
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.