Report a problem to the council
Where to report a problem. The council's online request form covers faults and maintenance issues, such as a road that needs grading. It also has separate forms for bins and dumped rubbish. You can also phone or email the council; you'll get a request number to follow up.
How to report it
- Lodge a request (official)
- Online request formFor information, a service, or a fault or maintenance matter. Roads: you can also email info@surfcoast.vic.gov.au with 'Customer Request - roads' in the subject line, with the location, a description and a photo if you can.Lodge a request →
- Phone
- 03 5261 0600 (or 1300 610 600)Business hours 8.30am–5pm, Monday to Friday. The council's contact pages we checked (Sep 2026) don't list a separate after-hours number.Call →
- Missed, stolen or damaged bin
- Online bin forms, or phone 5261 0600After you report a missed bin, leave it at the kerb until the truck comes back. Damaged bins are repaired or replaced free.Bin forms →
- Dumped rubbish
- Dumped waste reportThe council says every report is investigated by its Litter Prevention Officer. To report littering from a vehicle, use EPA Victoria's online form.Report dumped rubbish →
- Road damage or injury claims
- Written notice within 30 daysIf you want to claim damages for an incident caused by the condition of a council road, you must give the council written notice within 30 days (Road Management Act 2004, s 115).Road maintenance and incidents →
- Emergencies
- 000 in a life-threatening emergency
- One app for any council
- Snap Send SolveAn independent app that sends your report to the responsible council or authority. It isn't run by the council.Open Snap Send Solve →
Snap Send Solve is an independent third-party app, not run by the council. The council's own request form or phone line is the direct route.
Sources — check it yourself
- Surf Coast Shire — Contact us (Lodge a request) · Sep 2026
- Surf Coast Shire — Office details · Sep 2026
- Surf Coast Shire — Request road maintenance · Sep 2026
- Surf Coast Shire — Bins: new, repairs and replacements · Sep 2026
- Surf Coast Shire — How to report dumped rubbish · Sep 2026
- Snap Send Solve — Victoria (independent) · Sep 2026
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.