Report a problem to the council
Most problems go through the council's online Lodge a Request form, which its Customer Service team reads during business hours and passes to the right department. For anything urgent, call (03) 5573 0444 — the same number reaches an on-call officer after hours.
How to report it
- Roads, footpaths, drainage, trees, animals, local laws …
- The council's online Lodge a Request formThe form is hosted on a third-party forms service (cognitoforms.com) linked from the council's page. Use the phone for urgent issues.Lodge a request →
- By phone
- (03) 5573 0444Customer service at 111 Brown Street, Hamilton is open 8.30am–5pm weekdays.Call (03) 5573 0444 →
- After hours
- (03) 5573 0444 — follow the promptsThe council lists traffic hazards, safety hazards, stormwater drainage, stock on roads and stray dogs, and says you can also leave a message about any other council matter. If life or property is at risk, call 000.
- Missed bin
- Online missed-bin form, within three working daysReport a missed bin →
- Fire hazards on private land
- Fire prevention request formInspected by the council's fire prevention officers during its annual inspection period. Not for urgent requests or emergencies.Report a fire hazard →
- Not always the council's job
- Highways and major arterial roads → VicRoads (131 170)The council says hazards on designated highways and major arterials are VicRoads' responsibility.Report to VicRoads →
- One app for any council
- Snap Send Solve routes your report to the responsible council or authority.An independent app — not run by the council.Open Snap Send Solve →
- Complaints
- A separate complaint formThe council says complaints are acknowledged within five business days and it aims to resolve them within 28 working days; you can ask for an internal review, then go to the Victorian Ombudsman. Complaints about individual councillors are outside this policy.Make a complaint →
For urgent hazards call rather than using a form. The council's forms are hosted by a third-party service; Snap Send Solve is an independent app (not run by the council).
Sources — check it yourself
- Southern Grampians Shire Council — Lodge a Request / Make a Complaint · Sep 2026
- Southern Grampians Shire Council — Contact Us (after hours, VicRoads) · Sep 2026
- Southern Grampians Shire Council — Kerbside collections (missed bins) · Sep 2026
- Snap Send Solve — report via one app (independent; routes to your council)
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.