Report a problem to the council
The quickest way to get something fixed — a pothole, dumped rubbish, graffiti, a broken bin — is to lodge it through the council's official report channel, where you receive a request number to track progress. Below is where to report each type of issue, plus an independent app that works for any council.
- Roads, potholes & footpaths
- Report it online — you'll get a request number to track it.Report a road issue →
- Waste & illegal dumping
- Dumped rubbish, a missed or damaged bin.Report dumping →
- Vandalism & graffiti
- Graffiti or damage to public property.Report graffiti →
- Anything else
- Parks, buildings, planning and more.Pick a category on the council's report hub — you'll get a request number to track progress.Open the report hub →
- Urgent or after-hours hazard
- For a safety hazard, call rather than filling in a form.Call 02 4221 6111 (24/7) →
- One app for any council
- Snap Send Solve uses your location to route the report to the responsible council.An independent app — not run by the council.Open Snap Send Solve →
- Not always the council's job
- Faulty street lights → Endeavour EnergyThe council maintains the pole; the energy provider fixes the light itself.
For urgent safety hazards, call the 24/7 line rather than filling in a form. Snap Send Solve is an independent third-party app (not run by the council) that routes your report to the responsible authority. Some assets aren't the council's responsibility — for example, faulty street lights are fixed by Endeavour Energy.
Sources — check it yourself
- Shellharbour Council — Request Support or Report a Local Issue (official hub) · 2026
- Roads & footpaths / potholes (official form)
- Waste & illegal dumping (official form)
- Vandalism & graffiti (official form)
- Shellharbour Council — Contact us (phone, email, in person)
- Snap Send Solve — report via one app (independent; routes to your council)
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.