Report a problem to the council
The council logs reports about its roads, footpaths, drains and other assets as Customer Action Requests. You can lodge one online, by phone, by email or in person, and reports sent through the Snap Send Solve app are entered into the same system.
How to report it
- Report an issue with a council asset (official)
- Online Customer Action Request formGive the location and a description, and add up to four photos. The council also uses this form for missed bin collections and illegally dumped rubbish.Report an issue →
- By phone
- 1300 PYRENEES (1300 797 363)Call →
- After hours
- Call 1300 797 363 — you'll be redirectedFor council matters such as animals, roads and drainage. Leave a message and the on-call officer will assess it.Emergency contacts →
- Emergencies
- 000 for life-threatening emergencies
- One app for any council
- Snap Send SolveAn independent app. The council says reports reach it by email and are registered in its Customer Action Request system.Open Snap Send Solve →
Snap Send Solve is an independent third-party app, not run by the council.
Sources — check it yourself
- Pyrenees Shire Council — Report an issue with a council asset · Sep 2026
- Pyrenees Shire Council — Opening hours and emergency contact · Sep 2026
- Pyrenees Shire Council — Snap Send Solve · Sep 2026
- Pyrenees Shire Council — Waste and recycling FAQs (missed bins, dumped rubbish) · Sep 2026
- Snap Send Solve — Victoria (independent) · Sep 2026
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.