Contact & services
How to get in touch with the City of Port Phillip.
Contact details
- Phone (ASSIST)
- 03 9209 6777Monday to Friday, 8.30am–5pm. At other times and on public holidays, calls go to an after-hours service; urgent requests are passed to the council's team.Call →
- St Kilda customer service counter
- 99a Carlisle Street, St Kilda — Monday to Friday, 8.30am–5pmClosed on public holidays.
- Port Melbourne customer service counter
- 333 Bay Street, Port Melbourne — Monday, Tuesday and Friday, 10am–4pmClosed Wednesday, Thursday and public holidays. The South Melbourne counter (Bank Street) is closed until further notice for building safety and repair works, the council says.Customer service counters →
- Postal address
- Private Bag 3, St Kilda VIC 3182
- Online requests
- My Port PhillipThe council doesn't publish a general email address; it asks you to send requests and questions through My Port Phillip, which routes them to the right team.Send a request →
- Rates enquiries
- rates@portphillip.vic.gov.au or 03 9209 6777Email rates →
- Interpreter lines
- Russian, Polish, Greek, Cantonese, Mandarin and ItalianEach language has its own number on the council's contact page; for other languages, phone 03 9679 9814. Deaf or hard of hearing callers can use the National Relay Service and ask for ASSIST on 03 9209 6777.Contact page →
- Report a local problem
- See the 'Report a problem' page
Hours, counters and interpreter lines come from the council's contact pages as archived in June and July 2026; the phone number and addresses match the state's September 2026 council contacts list, which also records that the council has no general email address.
Sources — check it yourself
- City of Port Phillip — Contact us (read from an archived copy) · Jul 2026
- City of Port Phillip — Customer service counters (read from an archived copy) · Jun 2026
- City of Port Phillip — Concession and hardship support (rates email) (read from an archived copy) · Jul 2026
- Victorian Government — Local government contacts and information (council contacts list) · Sep 2026
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.