Report a problem to the council
The quickest way to get something fixed — a pothole, dumped rubbish, a missed bin — is to lodge it through the council's official channel. Below is where to report each type of issue, plus an independent app that works for any council.
- Report to the council (official)
- Customer service: (02) 4732 7777, or the my.penrith.city online portalRegister or sign in to lodge and track a request — covers bins, roads, footpaths, parking, animals and more.
- Illegal dumping
- Report via my.penrith.city / NSW EPA (RIDonline)Illegal dumping can attract fines up to $8,000.
- One app for any council
- Snap Send SolveAn independent app that routes your report to the responsible council. Not run by the council.
- Not always the council's job
- Faulty street lights → Endeavour EnergyThe council maintains the pole; the energy provider fixes the light itself.
- Genuine emergency
- Call 000For life-threatening or urgent safety hazards, don't wait for an online form. Council also publishes a Disaster Dashboard for flood/storm updates.
Council's published contact channel is customer service during business hours plus the online portal; we could not find a separate after-hours hazard line on the council's site — for genuine emergencies call 000. Snap Send Solve is an independent third-party app (not run by the council) that routes your report to the responsible authority.
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.