← Northern Grampians Shire Council
Report a problem

Report a problem to the council

The council doesn't list a general online request form for problems like potholes or fallen trees. Its contact page points you to the Snap Send Solve app or to its phone line. Some issues have their own online forms: littering and illegal dumping, and lost, found or wandering animals.

How to report it

Phone the council
(03) 5358 8700Business hours for general requests. After hours, the same number is for emergency response only.Call →
Snap Send Solve
Recommended by the council for local issuesFallen trees, potholes, dumped rubbish, cracked footpaths, graffiti and more. The council notes the app sends no automatic acknowledgement; if you want a reply, say so in the comments.Open Snap Send Solve →
Missed bin
Call (03) 5358 8700 as soon as possibleFor a missed FOGO bin in St Arnaud, leave it at the kerb; the council will try to have a truck return the next day.Have we missed your bin? →
Illegal dumping
Call the Community Safety Officer on (03) 5358 8700, or use the online formReport dumping →
Lost, found or wandering animals
Online formsFor officers to collect an animal you've found, it must be tied up or in a cage.Report an animal →
Complaints about the council
Online form, in writing to the CEO, or by phoneComplaint resolution →
Emergencies
000 for life-threatening emergencies

Snap Send Solve is an independent third-party app, not run by the council.

Sources — check it yourself

Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.