Report a problem to the council
The quickest way to get something fixed — a pothole, dumped rubbish, a missed bin — is to lodge it through the council's official channel. Below is where to report each type of issue, plus an independent app that works for any council.
- Report to the council (official)
- Use the online Customer Service help centre, or call 1300 434 434Report and track issues via the council's online customer service; the phone line runs 24/7 for urgent matters.
- Bin problems
- Report a missed service via the Waste Online Help CentreMissed bins and waste enquiries.
- Illegal dumping
- Report to the council / NSW EPA (RIDonline)
- One app for any council
- Snap Send SolveAn independent app that routes your report to the responsible council. Not run by the council.
- Not always the council's job
- Faulty street lights → AusgridThe energy provider maintains most street lighting.
For urgent or hazardous situations endangering people or property, call 1300 434 434 (24/7). For emergencies call 000. Snap Send Solve is an independent third-party app (not run by the council) that routes your report to the responsible authority.
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.