Report a problem to the council
The council's 'Report an issue' page links to an online request for each kind of problem, lodged through its customer request portal. For urgent problems after hours, such as fallen trees, animal issues or wandering livestock, the council asks you to phone its main number and follow the prompts.
How to report it
- Report an issue (official)
- Online requests by topicMissed bins, drainage and flooding, fire hazards, footpaths and trails, damaged council buildings, graffiti on council property, potholes, roads, dumped rubbish, signs, trees, dead wildlife, animals and noise, plus a general enquiry.Report an issue →
- Urgent problems after hours
- (03) 5471 1700 — follow the promptsCall →
- Missed bin
- Report it after noon on collection dayCheck first that it was your recycling week; recycling is collected every second week.Issues with your bins →
- January 2026 fire recovery
- Emergency Recovery Hotline — 1800 560 760For people affected by the January 2026 fires in Harcourt and surrounds: financial help, clean-up, rebuilding and wellbeing support.Fire recovery information →
- Emergencies
- 000 for life-threatening emergencies
- One app for any council
- Snap Send SolveAn independent app that forwards reports to the responsible council.Open Snap Send Solve →
Snap Send Solve is an independent third-party app, not run by the council.
Sources — check it yourself
- Mount Alexander Shire Council — Report an issue · Sep 2026
- Mount Alexander Shire Council — Call us (after hours) · Sep 2026
- Mount Alexander Shire Council — Issues with your bins · Sep 2026
- Mount Alexander Shire Council — January 2026 fire event · Sep 2026
- Snap Send Solve — Victoria (independent) · Sep 2026
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.