Report a problem to the council
The quickest way to get something fixed — a pothole, dumped rubbish, a missed bin — is to lodge it through the council's official channel, where you get a request number to follow up. Below is where to report each type of issue, plus an independent app that works for any council.
- Report to the council (official)
- Report and request hub — customer service (02) 7955 7777Categories include roads/footpaths/bridges, waste & bin services, illegal dumping, parks & playgrounds, and more; each submission gets a request number to track.
- Water supply faults
- 1300 133 455Separate line for water and sewer faults.
- Illegal dumping
- Report via the council's Report and request hubIllegal dumping can attract heavy fines.
- One app for any council
- Snap Send SolveAn independent app that uses your location to route the report to the responsible council. Not run by the council.
- Not always the council's job
- Faulty street lights → Essential EnergyEssential Energy runs the electricity network across most of regional NSW, including the MidCoast; report street-light faults directly to them, not the council.
For urgent safety hazards, call rather than filling in a form. Snap Send Solve is an independent third-party app (not run by the council) that routes your report to the responsible authority.
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.