Contact & services
How to get in touch with the City of Melbourne. The council can only help with issues inside its own area; its boundary map shows where that is.
Contact details
- Phone
- (03) 9658 96587.30am–6pm, Monday to Friday (not public holidays).Call →
- Customer Service Centre
- Melbourne Town Hall, 120 Swanston Street, Melbourne8.30am–5pm, Monday to Friday (not public holidays).
- Postal address
- GPO Box 1603, Melbourne VIC 3001Rates payments by mail go to GPO Box 2158, Melbourne VIC 3001.
- Rates enquiries
- rates@melbourne.vic.gov.auEmail →
- Online
- Chat with the council's digital assistant, or give feedback onlineContact us →
- Hearing or speech impairment
- National Relay Service 133 677, then ask for 03 9658 9658
- Report a local problem
- See the 'Report a problem' page
Sources — check it yourself
- City of Melbourne — Contact us · Sep 2026
- City of Melbourne — How to pay your rates · Sep 2026
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.