Report a problem to the council
Where to report each kind of problem. The council's 'Report or request' page links an online form for each common issue. If yours isn't listed, use the general contact form or phone Customer Care.
How to report it
- Report or request (official)
- Online forms by issueIncludes potholes, drain maintenance, graffiti, street signs, beach maintenance, council buildings, illegal parking, food safety, dangerous land, trees and weeding.Report or request →
- Urgent council issues
- 1300 653 356 (incl. after hours)Outside business hours the same number goes to the council's emergency after-hours service. It is not for general enquiries.Call →
- Pothole
- Report a pothole on a council road or footpathReport a pothole →
- Missed bin
- Missed bin collection — within one business dayReport a missed bin →
- Public tree
- Request pruning or an inspectionTree request →
- Dumped rubbish or litter
- Report litter and dumped rubbishReport dumped rubbish →
- Dead animal on a road or footpath
- Phone 1300 653 356 with the exact locationThe council says it removes the animal within 24 hours.
- One app for any council
- Snap Send SolveAn independent app that sends your report to the responsible council or authority. It isn't run by the council.Open Snap Send Solve →
Snap Send Solve is an independent third-party app, not run by the council.
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.