Report a problem to the council
Most problems go through the council's online Service Request & Customer Feedback form or its customer line, 1300 365 003. The council's customer service charter aims to respond to phone and in-person contact by the end of the next business day, and to emails and web forms within 4 business days.
How to report it
- Roads, drains, trees, animals, local laws …
- Service Request & Customer Feedback formUse it to make a request, report an issue or give feedback. The form is hosted on a third-party forms service (au.openforms.com) linked from the council's Contact page.Make a request →
- By phone
- 1300 365 0039.00am–5.00pm, Monday to Friday.Call 1300 365 003 →
- After hours
- 1300 365 003 for urgent council mattersThe council also lists direct after-hours lines: roads, streets and drains 0448 321 386; stock on roads 0407 201 002; Buller Gas 1800 427 497; water and sewerage 1300 361 644. If life or property is at risk, call 000.
- Bins
- Missed, damaged or stolen bins: the bin service request formBin request form →
- One app for any council
- Snap Send Solve routes your report to the responsible council or authority.An independent app — not run by the council.Open Snap Send Solve →
- Complaints
- A separate complaint formFor a complaint about an action, decision or service of the council itself, handled under its Complaint Handling Policy.Make a complaint →
For urgent hazards call rather than using a form. Snap Send Solve is an independent third-party app (not run by the council).
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.