Report a problem to the council
Hobsons Bay takes most reports through the online forms on its 'Request a service' page and its My Hobsons Bay Hub portal. You can also phone customer service on weekdays.
How to report it
- Report a problem (official)
- Request a serviceForms for dumped rubbish, footpath and drainage maintenance, graffiti removal, street sweeping, trees, beach and foreshore cleaning and more. Some requests have moved to the My Hobsons Bay Hub portal.Request a service →
- Phone
- 1300 179 944Monday to Friday, 8am to 5pm. The council's contact page doesn't list a separate after-hours number.Call →
- Missed bin
- Report within two business daysIf your bin was out by 6am and hasn't been emptied by 4pm, report it. After two business days, wait for your next collection. Check whether your neighbours' bins have been emptied first; trucks sometimes take a different route.Report a missed bin →
- Damaged, lost or stolen bin
- Report online or call 1300 179 944The council repairs or replaces bins worn by normal use or stolen; a statutory declaration may be required.Report a bin →
- One app for any council
- Snap Send SolveAn independent app that sends your report to the responsible council or authority. The council's contact page lists it as a way to report issues, but it isn't run by the council.Open Snap Send Solve →
Snap Send Solve is an independent third-party app, not run by the council.
Sources — check it yourself
- Hobsons Bay City Council — Request a service · Sep 2026
- Hobsons Bay City Council — Missed bin collection · Sep 2026
- Hobsons Bay City Council — Report damaged or lost bin · Sep 2026
- Hobsons Bay City Council — Your four bins (replacement bins) · Sep 2026
- Hobsons Bay City Council — Contact us · Sep 2026
- Snap Send Solve — Victoria (independent) · Sep 2026
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.