Report a problem to the council
Maintenance issues on council roads, footpaths, drains, buildings, parks and playgrounds go through the council's Make a Request page, or by phone on (03) 5391 4444. Urgent matters after hours have their own numbers. Highways and main roads are the State's responsibility.
How to report it
- Roads, footpaths, drains, trees, parks
- The council's 'Submit a Request' and 'Report a Concern' online formsBoth forms are on the Make a Request page (hosted by a third-party forms service, Jotform). A printable request form is also available.Make a request →
- By phone
- (03) 5391 4444Customer service, Monday to Friday 9am–5pm.Call (03) 5391 4444 →
- After hours (urgent)
- Roads, drains and trees: 0467 150 141. Local laws: 0428 500 244Council after-hours service lines. For life-threatening emergencies call 000.
- Bins
- Missed or damaged bin: (03) 5391 4444 or info@hindmarsh.vic.gov.auInclude a photo if your bin wasn't collected or emptied.
- Highways and main roads
- State-managed roads → Department of Transport and Planning, 13 11 70 (24 hours)The Western and Borung highways and the Birchip–Rainbow, Dimboola–Rainbow, Hopetoun–Rainbow, Jeparit–Warracknabeal, Nhill–Harrow, Nhill–Jeparit, Nhill–Netherby, Nhill–Yanac and Warracknabeal–Rainbow roads are managed by the State, not the council.Report to VicRoads →
- Water, power, wildlife
- GWMWater (water), Powercor (power lines and outages), DEECA 13 61 86 (wildlife)The council's Contact page lists these as the right contacts; stormwater drainage stays with the council.
- One app for any council
- Snap Send Solve routes your report to the responsible council or authority.An independent app — not run by the council.Open Snap Send Solve →
- Complaints about a decision
- Follow the council's Complaints Handling PolicyLinked from the Make a Request page.
For urgent hazards call rather than using a form. The online forms are hosted on a third-party service linked from the council's page. Snap Send Solve is an independent third-party app (not run by the council).
Sources — check it yourself
- Hindmarsh Shire Council — Make a Request · Sep 2026
- Hindmarsh Shire Council — Contact Council (hours, after-hours numbers, other agencies) · Sep 2026
- Hindmarsh Shire Council — Whose Road is it? · Sep 2026
- Hindmarsh Shire Council — Rubbish Collection (missed bins) · Sep 2026
- Snap Send Solve — report via one app (independent; routes to your council)
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.