Report a problem to the council
The quickest way to get something fixed — a pothole, dumped rubbish, a missed bin — is to lodge it through the council's official channel. Below is where to report each type of issue, plus an independent app that works for any council.
- Report to the council (official)
- Customer service: 1300 445 586Or use the online Customer Request Management portal / email mail@hilltops.nsw.gov.au; a request can be tracked by the council.
- Bin problems
- Young & Boorowa: 1800 403 289 · Harden & Galong: 1300 445 586Missed bins and other waste-service issues are handled by JR Richards & Sons (Young/Boorowa) or the council (Harden/Galong).
- One app for any council
- Snap Send SolveAn independent app that routes your report to the responsible council. Not run by the council.
- Not always the council's job
- Faulty street lights → Essential EnergyStreet lighting in the South West Slopes is on the Essential Energy network; the network operator fixes the light itself.
For urgent safety hazards, call rather than filling in a form. Snap Send Solve is an independent third-party app (not run by the council) that routes your report to the responsible authority.
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.