Report a problem to the council
The council takes reports about its services and assets through an online service request portal, which gives you a reference number to track your request. You can also phone customer service. For after-hours emergencies it has two separate numbers: one for animals, one for everything else.
How to report it
- Log a service request (official)
- Online request portalFor problems on council-managed land or with a council service or asset. You get a reference number to track progress. Damaged or stolen bins are reported the same way, and repairs and replacements are free.Log a service request →
- By phone
- (03) 5348 2306Also the number for a missed bin collection.Call →
- After hours — animals
- 0419 587 955For example, dog attacks and stock on council roads.Call →
- After hours — other council emergencies
- 0419 583 573Call →
- Emergencies
- 000 for life-threatening emergencies
- One app for any council
- Snap Send SolveAn independent app that forwards reports to the responsible council.Open Snap Send Solve →
Snap Send Solve is an independent third-party app, not run by the council. The council's request portal is hosted on a third-party platform (Knack).
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.