Report a problem to the council
Where to report a problem. The council's online system takes reports of potholes, trees needing maintenance, lost animals, damage to council property, broken or lost bins and more. It isn't monitored outside business hours, so urgent issues and hazards should be phoned in.
How to report it
- Report an issue (official)
- Online request systemNot monitored outside business hours.Report an issue →
- Urgent issues and hazards
- Phone (03) 5832 9700The council offers an emergency after-hours ranger service for animal management, local laws and other council-related emergencies, reached through the same number.Call →
- Damaged, lost or stolen bins
- Repaired or replaced free of chargeReport it online or call the council.Request a bin repair →
- Non-urgent enquiries
- council@shepparton.vic.gov.au · SMS 0427 767 846The SMS number is for general, non-urgent enquiries during business hours only; it isn't an after-hours or callable number.Email →
- Emergencies
- 000 for police, ambulance or fire; SES 132 500 for flood or stormAs listed on the council's contact page.
- One app for any council
- Snap Send SolveAn independent app that sends your report to the responsible council or authority. It isn't run by the council.Open Snap Send Solve →
Snap Send Solve is an independent third-party app, not run by the council. For the council's own system and phone line, see the links above.
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.