Contact & services
How to get in touch with Golden Plains Shire Council.
Contact details
- Phone
- (03) 5220 7111, or 1300 363 036 (toll free within the shire)Call →
- enquiries@gplains.vic.gov.auEmail →
- Bannockburn Customer Hub
- 2 Pope Street, Bannockburn — Monday to Friday, 8.30am–5pm
- Smythesdale Customer Hub
- 19 Heales Street, Smythesdale — Monday to Friday, 8.30am–5pm
- Postal address
- PO Box 111, Bannockburn VIC 3331
- After hours
- Call (03) 5220 7111The call goes to the council's after-hours service, with a menu to reach the right contact.
- Hearing or speech impairment
- National Relay ServiceTTY users call 133 677, and Speak & Listen users call 1300 555 727, then quote (03) 5220 7111. For an interpreter, call 131 450.
- Report a local problem
- See the 'Report a problem' page
Hours and hubs come from the council's contact page as archived in May 2026; the phone number, email and postal address match the state's September 2026 council contacts list.
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.