Report a problem to the council
Most problems go through the council's online Service Request form or its customer service line, 1300 GLENELG (1300 453 635). The same number takes urgent council issues after hours — follow the prompts. The council says it will email you an update if you give an email address or phone number.
How to report it
- Roads, potholes, footpaths, drainage, parks, trees, animals, local laws …
- The council's online Service Request formThe council's list covers council buildings and facilities, animals, fire prevention and local laws, roads and potholes, footpaths, drainage, parks and gardens, waste, cleaning of amenities, hazards, weeds and fallen trees. Grading requests for unsealed roads go through the same form. The form is hosted on a third-party forms service (au.openforms.com) linked from the council's page.Make a request →
- By phone
- 1300 453 635 (1300 GLENELG)Customer service centres are open 9am–5pm weekdays.Call 1300 453 635 →
- After hours
- 1300 453 635 — follow the prompts for urgent council issuesIf life or property is at risk, call 000.
- Bins
- New, extra, replacement bins and service changes: the kerbside collection formBin request form →
- Not always the council's job
- Highways and main roads → VicRoadsThe council says it looks after about 2,580 km of local roads; 428 km of arterial roads — including the Princes, Glenelg and Henty highways and main roads such as Portland–Nelson, Portland–Casterton and Casterton–Penola roads — are managed by VicRoads. Report those directly to VicRoads.Report to VicRoads →
- One app for any council
- Snap Send Solve routes your report to the responsible council or authority.An independent app — not run by the council.Open Snap Send Solve →
- Complaints
- A separate formal complaint processFor a complaint about the council itself rather than a service request.Make a complaint →
For urgent hazards call rather than using a form. Snap Send Solve is an independent third-party app (not run by the council).
Sources — check it yourself
- Glenelg Shire Council — Making a Request for Service · Sep 2026
- Glenelg Shire Council — Contact Us (after-hours line) · Sep 2026
- Glenelg Shire Council — Roads and Potholes (VicRoads and council roads) · Sep 2026
- Glenelg Shire Council — Waste, Recycling and FOGO Kerbside Collection (bin form) · Sep 2026
- Snap Send Solve — report via one app (independent; routes to your council)
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.