Report a problem to the council
The quickest way to get something fixed — a pothole, dumped rubbish, a missed bin — is to lodge it through the council's official channel, where you get a tracking number. Below is where to report each type of issue, plus an independent app that works for any council.
- Report to the council (official)
- Log it / Fix it online portalCovers potholes, footpaths, illegal dumping, graffiti and more; you get a tracking number and updates by email/SMS.Open Log it / Fix it →
- General enquiries phone
- (02) 9330 6400Monday to Friday, 8.30am–5pm.
- Waste & bin problems
- Waste Hotline: 1800 079 390Missed bins and bulky-waste bookings; Monday to Friday, 8.30am–5pm.
- Illegal dumping
- Report via Log it / Fix it or the NSW EPA (RIDonline)
- One app for any council
- Snap Send SolveAn independent app that routes your report to the responsible council. Not run by the council.Open Snap Send Solve →
- Not always the council's job
- Faulty street lights → AusgridThe council maintains the pole; the energy provider fixes the light itself.
For urgent safety hazards, call rather than filling in a form. Snap Send Solve is an independent third-party app (not run by the council) that routes your report to the responsible authority.
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.