← East Gippsland Shire Council
Report a problem

Report a problem to the council

Where to report a problem. The council has one online 'Report an Issue' form for general issues and feedback, and a separate form for bin services. For a missed bin, the council asks you to phone. The same phone number is answered after hours for urgent council-related issues.

How to report it

Report an issue (official)
Online form for issues and feedbackOnline only; there is no printable version. For an incident involving injury, loss or damage, the council asks you to use its incident notification form instead.Report an issue →
Missed bin
Phone (03) 5153 9500The council needs your address and the type of bin. Its contractors check truck cameras before arranging collection.Bin services →
New, damaged, lost or stolen bins
Waste service request formA replacement fee may apply for lost, stolen or damaged-beyond-repair bins.Waste service request →
After hours
(03) 5153 9500 — 24 hours, 7 days, for council-related issuesCall →
Emergencies
000 in an emergencyFor fires, floods and storms, the council points residents to the VicEmergency app and its own Emergency Dashboard, which also lists road, facility and waste-service closures.Emergency Dashboard →
One app for any council
Snap Send SolveAn independent app that sends your report to the responsible council or authority. It isn't run by the council.Open Snap Send Solve →

Snap Send Solve is an independent third-party app, not run by the council. For the council's own form and phone line, see the links above.

Sources — check it yourself

Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.