Contact & services
How to get in touch with Colac Otway Shire Council, from the council's own contact page.
Contact details
- Phone
- 03 5232 9400Customer service 8.30am–5pm, Monday to Friday. The same number is answered after hours for urgent matters.Call →
- inq@colacotway.vic.gov.auEmail the council →
- Council office, Colac
- 2–6 Rae Street, ColacMonday to Friday, 8.30am–5pm (except public holidays).
- Apollo Bay service centre
- Great Ocean Road Visitor Information Centre, 100 Great Ocean Road, Apollo Bay10am–5pm, seven days (closed Christmas Day and Good Friday). VicRoads services are also available here.
- Postal address
- PO Box 283, Colac VIC 3250
- Aged care and disability support
- 03 5232 9420Monday to Friday, 8.30am–5pm.
- Online requests
- Submit a Request formSubmit a request →
- Interpreter
- TIS National 131 450Ask TIS to phone the council on 03 5232 9400. National Relay Service: TTY 133 677, Speak and Listen 1300 555 727, then ask for 03 5232 9400.
- Report a local problem
- See the 'Report a problem' page
Sources — check it yourself
- Colac Otway Shire — Contact Council · Sep 2026
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.