Report a problem to the council
The quickest way to get something fixed — a pothole, dumped rubbish, a missed bin — is to lodge it through the council's official channel. Below is where to report each type of issue, plus an independent app that works for any council.
- Report to the council (official)
- Customer service: (02) 4993 4100Or lodge a customer request through the council's website; the council's Contact Us page lists the online options.
- Bin problems
- General waste: (02) 4993 4100 · Organics (FOGO): 1800 870 250Missed general-waste bins go through council customer service; food/garden-organics service enquiries go to the organics contractor.
- One app for any council
- Snap Send SolveAn independent app that routes your report to the responsible council. Not run by the council.
- Not always the council's job
- Faulty street lights → AusgridCessnock is in Ausgrid's network area; Ausgrid maintains the street-lighting network. The council maintains the pole in some cases; the energy distributor fixes the light itself. Some outlying rural areas may fall in Essential Energy's area — check your bill.
For urgent safety hazards, call rather than filling in a form. Snap Send Solve is an independent third-party app (not run by the council) that routes your report to the responsible authority.
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.