Report a problem to the council
Where to report a problem. The council takes service requests online, by phone (8.30am–5pm) and in person at any of its customer service centres. Each request gets a reference number you can quote to follow it up.
How to report it
- Service requests (official)
- Online, by phone or in personThe council's service request page links to its online request system.Lodge a service request →
- By phone
- 1300 666 535 (8.30am–5pm)Free from within the shire. From elsewhere, (03) 5481 2200.Call →
- Emergencies after hours
- (03) 5481 2200The council lists this number for after-hours emergencies.Call →
- Missed, damaged or missing bins
- Online forms on the council's bin issues pageAlso by phone on 1300 666 535 or at a customer service centre.Bin issues →
- One app for any council
- Snap Send SolveAn independent app that sends your report to the responsible council or authority. It isn't run by the council.Open Snap Send Solve →
Snap Send Solve is an independent third-party app, not run by the council. For the council's own system and phone line, see the links above.
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.