← Baw Baw Shire Council
Report a problem

Report a problem to the council

Where to report a problem. The council has online forms for road defects and for parks, gardens and urban maintenance, and a general enquiry form for everything else. It also takes reports through the Snap Send Solve app. Missed and damaged bins go straight to the waste contractor. For anything urgent, phone the council.

How to report it

Roads
Report a Road formPotholes and other road defects on council roads. The form page lists the roads maintained by the Department of Transport and Planning (VicRoads) rather than the council, such as Princes Way and Main Neerim Road.Report a road →
Parks, gardens and urban maintenance
Parks, Gardens and Urban Maintenance formRequest maintenance →
Anything else
General enquiry form — ask a question, report a problem or give praiseLodge an enquiry →
Missed, damaged or stolen bin
Solo Resource Recovery — 5633 2009The council's waste contractor. Damaged or stolen bins are replaced free.Call Solo →
Phone
5624 2411 or 1300 229 229 (1300 BAW BAW)The council asks you to phone for urgent problems, such as a tree across a road or wandering animals, especially after hours: after-hours calls go to a paging service, and animal and livestock matters reach a Community Compliance Officer on 5624 2411 at any time. Reports sent through Snap Send Solve after hours aren't actioned until the next working day.Call →
Emergencies
000 for police, fire or medical emergencies
One app for any council
Snap Send SolveAn independent app that sends your report to the responsible council or authority. It isn't run by the council, although Baw Baw promotes it for reporting problems.Open Snap Send Solve →

Snap Send Solve is an independent third-party app, not run by the council. For the council's own forms and phone line, see the links above.

Sources — check it yourself

Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.