Report a problem to the council
Where to report a problem. The council has online forms for road defects and for parks, gardens and urban maintenance, and a general enquiry form for everything else. It also takes reports through the Snap Send Solve app. Missed and damaged bins go straight to the waste contractor. For anything urgent, phone the council.
How to report it
- Roads
- Report a Road formPotholes and other road defects on council roads. The form page lists the roads maintained by the Department of Transport and Planning (VicRoads) rather than the council, such as Princes Way and Main Neerim Road.Report a road →
- Parks, gardens and urban maintenance
- Parks, Gardens and Urban Maintenance formRequest maintenance →
- Anything else
- General enquiry form — ask a question, report a problem or give praiseLodge an enquiry →
- Missed, damaged or stolen bin
- Solo Resource Recovery — 5633 2009The council's waste contractor. Damaged or stolen bins are replaced free.Call Solo →
- Phone
- 5624 2411 or 1300 229 229 (1300 BAW BAW)The council asks you to phone for urgent problems, such as a tree across a road or wandering animals, especially after hours: after-hours calls go to a paging service, and animal and livestock matters reach a Community Compliance Officer on 5624 2411 at any time. Reports sent through Snap Send Solve after hours aren't actioned until the next working day.Call →
- Emergencies
- 000 for police, fire or medical emergencies
- One app for any council
- Snap Send SolveAn independent app that sends your report to the responsible council or authority. It isn't run by the council, although Baw Baw promotes it for reporting problems.Open Snap Send Solve →
Snap Send Solve is an independent third-party app, not run by the council. For the council's own forms and phone line, see the links above.
Sources — check it yourself
- Baw Baw Shire Council — Contact Us · Sep 2026
- Baw Baw Shire Council — Report a Road · Sep 2026
- Baw Baw Shire Council — Enquiries · Sep 2026
- Baw Baw Shire Council — Snap Send Solve · Sep 2026
- Baw Baw Shire Council — Bins, Rubbish and Hard Waste Collection (missed bins) · Sep 2026
- Snap Send Solve — Victoria (independent) · Sep 2026
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.