Report a problem to the council
Where to report each kind of problem. The council's contact page lists an online form for each type of request — roads, pathways, drains, trees, parks, animals, parking, dumped rubbish and more. You can also phone or email the council. Missed and damaged bins go to the council's bin contractor, not the council.
How to report it
- Report an issue or request a service
- Online request forms (on the contact page)Separate forms for animals, beaches and foreshores, drainage, parks, pathways, roads (sealed and unsealed road maintenance, street lighting, flooding), trees and vegetation, parking, rates and waste. If your request isn't listed, there is a general enquiry form on the same page.Make a request →
- Missed, damaged or missing bin
- Wonthaggi Recyclers: 03 5672 1933The council's kerbside collection contractor handles missed collections and missing, damaged or replacement bins. New bins can take up to 10 business days to arrive.Call →
- Dumped rubbish
- Report online ('Littering and Illegal Dumping')The form is under 'Environmental Nuisance' on the council's contact page.Contact page →
- Phone and email
- 1300 226 278 (1300 BCOAST) or 03 5671 2211; basscoast@basscoast.vic.gov.auTTY users can call 133 677 and ask for 1300 226 278; Speak & Listen users can call 1300 555 727.Call →
- One app for any council
- Snap Send SolveAn independent app that sends your report to the responsible council or authority. It isn't run by the council.Open Snap Send Solve →
Snap Send Solve is an independent third-party app, not run by the council. In a life-threatening emergency, call 000. The council's contact page was read from an archived copy (September 2026) because its website refused our automated requests; the bin contractor's details come from the council's kerbside page and 2026–27 bin calendar.
Sources — check it yourself
- Bass Coast Shire Council — Contact Us (request forms) (read from an archived copy) · Sep 2026
- Bass Coast Shire Council — Kerbside Bin Collection Information and Calendars · Sep 2026
- Bass Coast Shire Council — Bin Calendar 2026–27, Zone 2 (PDF) · Jul 2026
- Snap Send Solve — Victoria (independent) · Sep 2026
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.