Report a problem to the council
Where to report a problem. The council takes service requests through its eServices portal and by phone. Outside business hours, call the main number and follow the prompts for emergency support.
How to report it
- Report or request (official)
- City of Ballarat eServices — Request ServiceThe council's online portal for service requests, payments, registrations and permits.Make a request →
- Phone (incl. after hours)
- 03 5320 5500Business hours are 8.30am to 5pm, Monday to Friday. After hours, call the same number and follow the prompts to receive emergency support.Call →
- Potholes
- Online pothole reportReport problems on roads managed by VicRoads (arterial roads and highways) to VicRoads instead.Report a pothole →
- Missed or damaged bin
- Online forms for each bin, or phoneDamaged bins are repaired or replaced at no cost, usually on your next collection day. A bin may be missed if it wasn't out by 6am, weighed over 70 kg, was overfull or couldn't be reached.Missed bin and bin repair forms →
- Graffiti on council property
- Report through Snap Send SolveThe council's graffiti page lists Snap Send Solve for graffiti on council property. For graffiti in progress, call 000; for graffiti on your own property, report it to police.Graffiti reporting →
- Noise complaints
- Council noise complaint pageReport noise →
- One app for any council
- Snap Send SolveAn independent app, not run by the council, that sends your report to the responsible council or authority. The council's contact page lists it as a way to submit an issue.Open Snap Send Solve →
- Emergencies
- 000 in a life-threatening emergency
Snap Send Solve is an independent third-party app. The City of Ballarat lists it on its contact and graffiti pages alongside its own eServices portal.
Sources — check it yourself
- City of Ballarat — Contact us (online reporting) · Sep 2026
- City of Ballarat — Roads and streets (report a pothole) · Sep 2026
- City of Ballarat — Bin collection at your home (missed and damaged bins) · Sep 2026
- City of Ballarat — Graffiti removal and prevention · Sep 2026
- Snap Send Solve — Victoria (independent) · Sep 2026
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.