Contact & services
How to get in touch with the City of Ballarat, from the council's own contact page.
Contact details
- Phone
- 03 5320 55008.30am to 5pm, Monday to Friday; closed on public holidays. After hours, call the same number and follow the prompts for emergency support.Call →
- info@ballarat.vic.gov.auEmail the council →
- Customer service centre
- The Phoenix Building, 25 Armstrong Street South, Ballarat
- Postal address
- City of Ballarat, PO Box 655, Ballarat VIC 3353
- Online services
- eServices — requests, payments, registrations and permitsOpen eServices →
- Interpreter
- Translating and Interpreting Service: 131 450Available 24 hours. The National Relay Service is also available.Call TIS →
- Beware of fake emails
- The council warns of fraudulent file-sharing emailsThe council says emails sent via services such as SendGB and Sendspace claiming to share files from info.cb@ballarat.vic.gov.au are not from the City of Ballarat.
- Report a local problem
- See the 'Report a problem' page
Sources — check it yourself
- City of Ballarat — Contact us · Sep 2026
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.