Report a problem to the council
Most problems go through the council's online request form on My Alpine, its online services portal, or by phone on 03 5755 0555 during business hours.
How to report it
- Roads, drains, trees, animals, local laws …
- Submit a request on My AlpineThe council's form for any problem, request or submission.Submit a request →
- By phone
- 03 5755 05559am–5pm, Monday to Friday. TTY users: call 133 677, then ask for 03 5755 0555.Call 03 5755 0555 →
- After hours
- No after-hours number listed on the council's Contact pageChecked September 2026. If life or property is at risk, call 000; for fires, floods and storms see the council's emergency pages.
- Bins
- Missed, damaged or stolen bins: report through My AlpineReport a bin issue →
- One app for any council
- Snap Send Solve routes your report to the responsible council or authority.An independent app — not run by the council.Open Snap Send Solve →
- Complaints
- A separate complaint formFor dissatisfaction with the quality of a council service. Complaints can also be made by phone, email (info@alpineshire.vic.gov.au) or post.Make a complaint →
For urgent hazards call rather than using a form. Snap Send Solve is an independent third-party app (not run by the council). The council is consulting on a draft Customer Charter, which sets out response times, until 7 October 2026.
Sources — check it yourself
Figures are current as at the dates shown and may change — always confirm with the linked source. See the notice at the bottom of the page for full details and how to report a correction.